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Return Policy

Returns and Exchanges

Returns & Exchanges

Bio Skin® Warranties its products against defects in material and workmanship for 60 days. If you feel that your product is defective, please call us at (800) 541-2455 to arrange for a replacement.

If you would like to return or exchange your product for any other reason please see the following return policy and instructions.

60 Day Return Policy

  • Returns and exchanges need to be received within 60 days of the invoice date.
  • Products need to be returned in new, unused condition, in original packaging.
  • Refunds are issued according to the original form of payment (credit card, PayPal, etc.)

Exchange Instructions (Wrong Size?)

The fastest way to receive a different size is to simply place a new order for the new size, then return the original item using the shipping label provided. We will process your refund as soon as we receive and inspect the original item.

Return Instructions:

Please follow the instructions on the RETURNS & EXCHANGES form that came with your product.

Download Returns & Exchange form here.

Where's My Return Label?

If you cannot locate the pre-paid Return Label for your order please contact Customer Care at 800-541-2455 or custcare@bioskin.com and we’ll email a label to you.