Frequently Asked Questions
3. My Product feels tight. Is it too small?
4. What are your shipping costs and time?
5. What is your return policy?
6. How do you put on your product?
7. How do you keep product from slipping?
9. How long can I wear my brace, is it ok to sleep in?
1. How do I wash my Bio Skin?
All of our products are machine washable. Make sure that all of the Velcro® is attached to itself and wash with mild detergent in cold water. Hang it up to dry. Do not put Bio Skin in the dryer. The high heat is likely to cause the material to delaminate.
2. How does your sizing run?
Our products are designed to provide high-level compression, which means that some people feel like a product might be too small the first time they wear it. If you are between sizes, you should probably buy the larger size unless you have an athletic build and are looking for high compression.
3. My Product feels tight. Is it too small?
If your product feels too tight, make sure your skin is clean and dry (no lotion) before putting it on. Any moisture on your skin will make it harder to pull the product on. You may also try stretching it with your hands before applying it. The material will relax slightly after use.
If the product still feels too small, you may exchange it for a larger size by following our return process.
4. What are your shipping costs and time?
Please refer to our UPS Ground shipping map to see how long it will take for your product to arrive.
5. What is your return policy?
Go to: return policy.
6. How do you put on your product?
Each product page includes instructions on how to apply each specific product. If you have further questions, please call us and we will assist you. 800-541-2455
7. How do you keep product from slipping?
If you’re having trouble with your product slipping down, try activating the SkinLok feature by getting your skin slightly damp before applying the product. Moisture (including sweat) will effectively lock the Bio Skin material to your skin and prevent it from sliding down.
8. Do you bill insurance?
We do not bill insurance. Certain products are covered by insurance, but you’ll have to go through your doctor to be eligible. If you have a prescription from your doctor, certain home medical stores, pharmacies, and durable medical equipment suppliers can provide you with product and bill your insurance.
9. How long can I wear my brace, is it ok to sleep in?
If you have circulation problems, including diabetes, please consult with your doctor about how much compression is appropriate for you. Generally, people in good health should not have a problem wearing Bio Skin products for as long as it is comfortable. We generally don’t recommend wearing the products overnight.
10. I paid for 2nd day air on Friday, it’s Tuesday why am I just now getting it?
UPS shipping times are measured in business days and the first day is the day after the product ships. For example, if you ask for 2 day shipping and your product ships on Friday, Monday is the first day and Tuesday is the second day. Your product should arrive on Tuesday. Please refer to ups.com for a list of holidays on which UPS does not operate. Make ups.com a hot link.
