Yesterday our Customer Care department received a call from an online customer needing a brace in Hawaii. As you would probably guess, shipping to Hawaii is a little expensive. After discussing the customer’s specific needs, the order was placed, packed and ready to go out the door.
Scott, the president of Bio Skin, was walking by and overheard the conversation which stopped him in his tracks. As he realized how much the shipment would cost the customer, he decided to take the brace down to the local post office on his motorcycle and ship it himself in order to help save the customer a few bucks.
The brace is now on its way to Hawaii and we added “delivery service” to the president’s job duties.