| No product will be accepted by Cropper Medical, Inc. without a return authorization number. After completing the return request form, a Customer Care Representative will email the return authorization number to you. This number must be clearly indicated on the outside of return packaging. Authorization and terms for credits or exchanges shall be at the sole discretion of Cropper Medical. The issuance of a return authorization number does not guarantee credit. Products returned must adhere to the conditions Outlined below.
Products returned more than 60 days following invoice date will be subject to a 20% restocking fee. Products that have been worn must be laundered prior to return. Compression shorts are not returnable if worn. When trying on for sizing purposes, appropriate undergarments must be worn.
Purchasers are responsible for freight charges on all returned products.
Completing the Return Request Form:
1. Go to the "Order History" section under "Your Cart" in our estore. You will need to log in.
2. Search for the Order # containing the product you would like to return
3. Select the Order # or the Order Status
4. Click "Create Return" and fill out the short form
Need Assistance with a return? Call us at 800.541.2455 or fill out our contact form. |
